Menu Search

Get
involved

Take the quiz
Take the quiz

Take the quiz

  • 1
    You're Linda's support worker. She's gone out shopping and was due back on the 4:30 bus. When you went to meet her, she didn't get off at her stop - What do you do?
    • A

      Panic and do nothing.

      Linda's relying on you as her support worker. You need to check she's okay.

    • B

      You try ringing her on her mobile.

      If Linda has a mobile, this is the right thing to do. But if she doesn't or you can't contact her, you need to call a senior colleague for back-up.

    • C

      Wait to see if she's on the next bus – then call a senior colleague if she's not...

      You know that Linda often misses the bus – so waiting to see if she's on the next one, before calling a senior member of your team to tell them, is a good idea.

  • 2
    You're supporting Saleem to go out shopping. You ask him if it's okay for your girlfriend to come. He says yes but doesn't seem very enthusiastic - What do you do?
    • A

      It's okay to ask. Saleem's your mate and you know he won't mind.

      While you're at work, you should be focused on supporting Saleem and making sure he's okay. You can meet your girlfriend after work.

    • B

      You decide you shouldn't have asked and arrange to meet your girlfriend after work.

      When you're working, you're responsible for Saleem and shouldn't invite your friends along. It's good that you changed your mind.

    • C

      It would be OK if it's part of Saleem's support plan and has been agreed.

      You're a professional with responsibilities. You shouldn't invite your friends along when you're working. It's up to Saleem whether he wants to invite anyone else.

  • 3
    You're supporting William and have gone to the pub together. He insists he wants a pint of beer but you know he shouldn't drink with his medication - What do you do?
    • A

      Let him – it's his choice, even if you're unsure of the consequences.

      William has the right to make his own decisions, even unwise ones. You could find out more about what might happen, and help William understand how it could be bad for his health.

    • B

      Suggest a pint of coke is the best 'in drink'.

      Suggesting a non-alcoholic alternative may help William make a good decision. Doing this openly and treating William as an adult is important.

    • C

      Find out from a colleague what would happen if William drinks alcohol so you can help him understand and make an informed choice.

      Good decision. If you're ever in doubt, there's always someone to ask for help. It would be better to have checked before leaving for the pub.

    • D

      Turn a blind eye and let him make his own decisions.

      As a support worker, turning a blind eye to a potentially dangerous situation is never acceptable.

  • 4
    You're taking Peter shopping. It's important to him that he shops at his favourite store. This will cost £35 - but he's only got only £25 available this week as he's been to the pub several times - What do you do?
    • A

      Tell him off for spending too much money in the pub and take him to a cheaper store to get the same shop for less.

      You should help Peter understand the consequences of his choices. It's not part of your job to tell him off.

    • B

      Ask Peter's Mum for £10 to make up the shortfall.

      Peter is an adult. He likes being independent and is proud of managing his own money. Asking his Mum for money could undermine his self-esteem.

    • C

      Chat to Peter and help him decide how he wants to do his weekly shop.

      You should discuss the options with Peter and help him make his own choice.

    • D

      Offer to lend him the money - he can pay you back later.

      You should never lend money to someone you're supporting. Professional boundaries are important for you, and for them.

  • 5
    You're supporting Sarah, who has limited verbal communication skills and uses a wheelchair. Sarah tells you she'd love to try rock climbing - What do you do?
    • A

      Feel desperately sorry for Sarah and tell her gently that this won't be possible for her.

      Your job is to help Sarah explore and grow her goals and ambitions, not to limit them. You should work with your team to help Sarah explore what she can do.

    • B

      Ignore Sarah - she may not ask again, or she might change her mind.

      You should never ignore someone. This is disrespectful and makes people frustrated. You should help Sarah develop her goals and ambitions, not limit them.

    • C

      Tell Sarah this won't be possible, but find her some DVDs about rock climbing to watch.

      You should help Sarah develop her goals. Watching a DVD could be a good first step in planning to help her reach her goals. You should discuss with her team first.

    • D

      Agree with Sarah you'll arrange a planning meeting with the team to discuss what's possible

      Good answer. You should work with your team to help Sarah explore what she wants to do. Many people using wheelchairs take part in outdoor sports.

  • 6
    You're supporting Colin. When you told him his parents were going to be late for a visit, he threw his new MP3 player against a wall - What do you do?
    • A

      You tell Colin off for breaking an expensive piece of equipment.

      It's not part of your job as a support worker to tell Colin off. You should support him to realise the consequences of his actions and try and understand his behaviour.

    • B

      You calm Colin down and tell him his behaviour won't make his parents arrive more quickly.

      Behaviour is a way of communicating, so this approach is unlikely to help Colin. You need to find out why Colin behaved like this. As a support worker, you'll need to continually assess situations to identify how best to support someone.

    • C

      You calm Colin down and try to find out why he threw his MP3 player.

      You need to find out why Colin behaved like that. You should then work with your team on solutions for best supporting Colin in the future to help prevent similar situations

    • Thanks for taking our quiz - how did you do? If you've decided that support work might be right for you, take a look at our current vacancies and apply today.