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Hft’s Promise to you
Hft’s Promise to you

Hft’s Promise to you

Hft promise to abide by the rules and regulations highlighted by the Institute of Fundraising. If you would like to read their code of practice, please click on the link below.

The Institute of Fundraising (IOF) 

Hft’s Promise to you

Hft promise to never sell your data to any third party or other charities. We will only share your data, if you have given consent, with Hft Trading Ltd. Hft Trading Ltd sells Christmas cards and gifts on behalf of Hft with all profits being donated to the charity.

To decide whether you would like to receive our annual catalogue of cards and gifts now and in the future, take a look at our 2016 collection and then get in touch.

Hft promise to ask at the start of every conversation whether you’re happy to speak to us; we will not continue the conversation if you ask us not to. 

Hft promise to only send you news and information that you want to receive. If you wish to change or limit your communication preferences with Hft, you can at any point by calling 0117 906 1699 or emailing hello@hft.org.uk.

Alternatively you can contact the Fundraising Preference Service (FPS) to tailor the way we communicate with you via email, telephone, addressed post or text messages. 

Hft promise to keep your details safe. We will only ask for personal details that are relevant and required. We will never sell your details to third parties or other charities. We may pass your details to third parties working on our behalf, as other organisations do help us with our fundraising – for example to print and distribute our news and information. We will therefore share your details with these third parties for limited purposes. 

Hft promise to regularly train our Face to Face fundraisers and volunteers. We will ensure that anyone representing Hft complies with our promise and that of our regulators.

 


 

If you think that we have broken our promise or wish to make a complaint please let us know.

  • You can reach us Monday to Friday between 8am and 4pm on 0117 906 1699 or between 9pm and 5pm on 0117 906 1700.
  • Email us at: hello@hft.org.uk
  • Write to us at:

Hft Fundraising Department

Whitefriars Office

 Lewins Mead

Bristol

BS1 2NT

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