Our Regional Managers play a pivotal role in enabling the people we support in the local area to achieve their aspirations and live the best lives possible.
Regional managers are great communicators, relationship builders and negotiators. They use these skills to work with the people we support and their families and carers, to get the most out of staff, to develop effective partnerships with local organisations and health professionals, and to lead negotiations on funding or resources for the people we work with.
Our Regional Managers are responsible for all operational support staff, volunteers and the Service in their areas.
Their responsibilities also include planning and developing services according to local needs, managing finances for the services in their area, and ensuring the delivery of high quality services according to relevant legislative and quality standards.
These responsibilities make it a challenging but ultimately rewarding job.
Registered Cluster Manager
Our Registered Cluster Managers (RCMs) are responsible for making sure that services meet the wants and needs of the people we support, from choosing the right staff to ensuring the service has the right resources.
Running the business end of our services, RCMs are skilled at identifying creative solutions for the people we support. They continually look for ways to improve services, develop specialist support as it’s needed and identify new development opportunities, all with helping the people we support live the best lives possible in mind.
They’re responsible for recruiting, developing and leading service staff that match people’s needs and comply with relevant legislative and quality standards.
They also have a lot of experience in health and social care, know the relevant legislation inside-out, and are skilled in assessment, support planning and report writing.
The role is central to the delivery of high quality services and promoting Hft’s reputation and requires an individual with drive, enthusiasm and commitment. Someone with a ‘can do' attitude who has the ability to look for creative solutions to meet people’s support needs in a way that respects their individuality - and is able to build strong staff teams with these qualities.
The values that drive you and your team are just as important as your skills and abilities in delivering a high quality service.
Hft is relying on you to create a good and memorable impression on everyone you meet in the course of your work.
"Every day is different. One minute I may be doing staff supervision or representing Hft at someone’s review – the next I’m dealing with on call situations, covering shifts, training, sorting timetables, cheering people on at the local games or supporting someone to make a decision really important to them.
When I go home at the end of the day and have helped someone we support have a great day, then I feel great too!"
Support worker / Senior support workers
As a support worker, you’ll be doing something incredibly important: supporting people to live the lives they choose.
That means supporting people in keeping healthy, in doing the things they enjoy and in getting involved in their local community.
Sometimes it’s the everyday things that make the biggest difference to people’s lives, like providing personal care or emotional support, support with household tasks or helping them pay the bills.
You might provide support in the home, out and about in the community, or away on holiday, during both day and night.
Additionally, you’ll participate in recording medicine administration, speak on behalf of the people we support and participate in assessments and contract reviews.
Support workers also take part in managing people’s finances, purchasing materials, and helping manage complex or sensitive issues, including advising and encouraging the people we support.
As well as providing support, there are general administrative duties, completing necessary care records and working to appropriate legislative and care standards.
Our support workers are great communicators, communicating effectively with the people we support, their families and friends and health professionals involved in their support.
Ultimately, you’ll do everything that’s needed to support people to achieve what they want to.
Senior support workers are also responsible for leading shifts, for supervising staff in their team, and covering for the service manager. They also need a good understanding of appropriate standards and legislation, with a view to supporting their team to work to those standards.
"I work with people during the day, helping them have fun experiences and take part in fun and fulfilling activities. I love my job and want to help people get what they want out of life."
Relief Support Worker
Relief support workers are key to our team: Working on a temporary basis with the people we support, they help to ensure we maintain a high quality service all the time.
As a relief support worker, you’ll be providing support to people to achieve what they want to in terms of their health, in doing the things they enjoy and in getting involved in their local community. You’ll also help with the everyday things, like providing personal care or emotional support, support with household tasks or financial management.
You might also be asked to undertake sleep-in duties, or act as second level support when accompanying people on holiday.
As well as support, you’ll also need to undertake general administrative duties, completing necessary care records and working to appropriate legislative and care standards.
You’ll need to be able to communicate effectively with the people we support, their families and friends and health professionals involved in their support.
It’s a satisfying, socialising, feel-good-about-yourself kind of job.