At the centre of our model, and because they are at the centre of everything we do, are the people we support. Surrounding them are eight segments that reflect all of the specialist skills that we believe are necessary to provide excellent support. These segments also include some of the ethical and moral considerations we take into account when providing services.
Surrounding these segments are three supporting themes: ‘care about’ runs through everything we do, ensuring we provide ‘quality’ services that are ‘continually improving’.
Person-Centred Active Support (PCAS)
PCAS is a way of supporting people so that they are engaged in meaningful activity and relationships as active participants, exercising more control over their lives and experiencing greater levels of inclusion, independence and choice.
Choice means enabling the people we support to have a greater awareness of the range of options available to them, so they can make the choice or decision that is uniquely right for them. This means people are more empowered to make informed decisions, even if these decisions may be considered ‘unwise’ by others.
Creative Solutions means thinking openly and using imaginative and original ideas to find practical solutions to enhance the lives of the people we support.
Families and other Partnerships
This means helping the people we support to develop and maintain positive relationships with families, friends and other partners involved in their lives.
It means having the skills and understanding of how important it is to work in partnership with the people we support and those involved in their lives. This includes welcoming and valuing what families contribute to giving the best support.
Healthy, Safe and Well
Healthy, Safe and Well involves all aspects of a person’s life including their physical, mental, emotional, social, cultural and spiritual needs. It is a positive concept and means we will proactively work with each individual to find out what this means for them so we can help them to live more fulfilled lives.
This also means that, when necessary, we will support them to take risks to get the lifestyle they want, while also safeguarding them from harm.
Personal growth means the people we support will be helped to take control of their lives so they can continue to develop as individuals. This includes embracing new skills and knowledge, widening interests and having new experiences. Everyone we support will have the confidence to express their thoughts and ideas, increasing their self-esteem.
Personalised Technology (PT) means any technology which enhances the lives of the people we support. This includes specialist technology such as telecare, environmental controls and prompting devices, as well as mainstream technology such as quick cooling hobs and mobile phone technology.
Specialist Skills means using proven expert knowledge and best practice to support people.
This includes providing support with physical, mental, emotional and social needs and also meeting syndrome and time of life specific needs.
Total Communication means that all forms of verbal and non-verbal communication are thoroughly explored and embraced for each individual. This includes all body language, facial expressions, gestures, signing, verbalisation, intonation, photographs, drawings and symbols, written words, objects of reference and access to appropriate technology.