Compliments & Complaints

Compliments and Complaints

We would love to hear from you if you want to share a success story with us and give us a compliment or just have a general comment.

Please use the Feedback Form below and let us know when we’ve got things right:

If you’d like to raise a complaint or a concern directly, please use the same feedback form or alternatively you can contact us by email complaintsadmin@hft.org.uk , by phone, by letter addressed to Complaints Admin Team or in person to any Hft member of staff. We’re committed to responding to your concerns promptly, fairly and sensitively.

If you get support from Hft, you may choose to use our accessible feedback form, which you can download here:

If you’ve already submitted a complaint and wish the leave feedback on how this was handled, please email complaintsadmin@hft.org.uk.

For more information on how we manage complaints, please see ‘Complaints information’.

If you’re not satisfied with how Hft has dealt with your complaint, please see ‘Local Government Ombudsman contact details’.