Compliments and Complaints


We would love to hear from you if you want to share a success story with us and give us a compliment. Please use the form below and let us know when we’ve got things right.

If you’d like to raise a complaint, please use the same form or alternatively you can contact us by phone, letter or in person to any member of staff. We’re committed to responding to complaints promptly, fairly and sensitively.

If you get support from Hft, you may choose to use our accessible complaints form.

If you’ve already submitted a complaint and wish the leave feedback on how this was handled, please use the form at the bottom of this page.

For more information on how we manage complaints, please see ‘Complaints information’.

If you’re not satisfied with how Hft has dealt with your complaint, please see ‘Local Government Ombudsman contact details’.

Compliment/Complaint Form