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CQC Regulation

Hft provides high-quality support that meets the individual needs of learning disabled people. We’re regulated by the Care Quality Commission (CQC), and strive to meet and exceed the fundamental standards of quality and safety that they set and rate us against.

Watch the CQC’s ‘Who we are and what we do’ video

In line with this, we meet a strict set of standards, which relate to:

  • Involving you in decisions about your care, and ensuring you have the right information
  • Ensuring you are treated with dignity and respect
  • Providing personalised care, treatment and support which meets your needs
  • Ensuring you are safe
  • Ensuring the right staff are providing support
  • Ensuring services are good quality and are managed and monitored effectively
  • Ensuring the right people are managing services

We meet these standards by:

  • Employing staff with the right skills and qualities, who have undergone the appropriate checks
  • Where possible, involving you, the people we support, in finding the right staff for you
  • Ensuring staff are trained to support you safely and effectively
  • Supporting staff to work effectively with you when using our services, as well as your families and health professionals
  • Providing staff with detailed Operational Standards they need to adhere to
  • Having effective quality and safety monitoring and checking processes are in place
  • Working with you to develop personalised support plans that meet your individual needs
  • Holding regular local and national meetings with our Voices to be Heard groups to not only ensure you are kept up to date with what’s happening in Hft, but also that you’re involved in deciding how we’re run and how our services are delivered
  • Using personalised technology where appropriate, to increase independence and provide services as cost effectively as possible.

For detailed information on CQC standards, including easy read versions, visit the CQC website.

CQC registration details

Regulated by CQC logoHft is registered with the CQC as HF Trust Limited, 5-6 Brook Office Park, Folly Brook Road, Emersons Green, Bristol, BS16 7FL.

We are registered to provide the following regulated activities: –

  • Personal care
  • Accommodation for persons who require personal care

Provided below are links to inspection reports for Hft’s registered services that have been rated under the CQC’s inspection regime: –

CQC Ratings

Hft Bedfordshire

For more information on the action plan we’ve put in place for HF Trust - Hollycroft, please contact us.

Hft Bristol & Bath

Hft Cambridgeshire

Hft Cheshire & Merseyside

Hft Cornwall

Hft Devon

Hft Forest of Dean

Hft Gloucestershire

Some of Hft's Gloucestershire-based services are managed by Hft Worcestershire Area.

Hft Herts and Essex

Hft Kent (North)

For more information on the action plan we’ve put in place for HF Trust - Phillippines Close, please contact us.

Hft Kent (South)

Hft Lancashire

Hft Leeds

Hft Leicestershire

Hft London

Hft Newcastle Area

Hft Oxfordshire & Berkshire

Hft Sheffield and Derbyshire

Hft Shropshire and Staffordshire

For more information on the action plan we’ve put in place for Wrekin Cottage, please contact us.

Hft Surrey

Hft Sussex

For more information on the action plan we’ve put in place for Walberton (South Coast), please contact us.

Hft Worcestershire Area (including Warwickshire and North Gloucestershire)