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CQC Regulation


Hft provides high quality support that meets the individual needs of people with learning disabilities. We are regulated by the Care Quality Commission (CQC), and strive to meet and exceed the fundamental standards of quality and safety that they set and rate us against.

Watch the CQC’s ‘Who we are and what we do’ video

In line with this, we meet a strict set of standards, which relate to:

  • Involving people in decisions about their care, and ensuring they have the right information
  • Ensuring people are treated with dignity and respect
  • Providing personalised care, treatment and support which meets people’s needs
  • Ensuring people are safe
  • Ensuring the right staff are providing support
  • Ensuring services are good quality and are managed and monitored effectively
  • Ensuring the right people are managing services

We meet these standards by:

  • Employing staff with the right skills and qualities, who have undergone the appropriate checks
  • Where possible, involving the people we support in finding the right staff for them
  • Ensuring staff are trained to support people safely and effectively
  • Supporting staff to work effectively with the people using our services, their families and health professionals
  • Providing staff with detailed Operational Standards they need to adhere to
  • Having effective quality and safety monitoring and checking processes in place
  • Working with the people we support to develop personalised support plans that meet their individual needs
  • Holding regular local and national meetings with our Voices to be Heard groups, to not only ensure that the people we support are kept up to date with what’s happening in Hft, but also that they are involved in deciding how we’re run and how our services are delivered
  • Using personalised technology where appropriate to increase independence and provide services as cost effectively as possible.

For detailed information on CQC standards, including easy read versions, visit the CQC website.

CQC registration details

Regulated by CQC logoHft is registered with the CQC as HF Trust Limited, 5-6 Brook Office Park, Folly Brook Road, Emersons Green, Bristol, BS16 7FL.

We are registered to provide the following regulated activities: –

  • Personal care
  • Accommodation for persons who require personal care

Provided below are links to inspection reports for Hft’s registered services that have been rated under the CQC’s inspection regime: –

CQC Ratings

Hft Bedfordshire

 

 

Our HF Trust – Bedfordshire DCA service was previously registered at a different address. You can access our archived CQC rating information via the widget below.

 

 

 

 

 

 

Hft Bradford

 

 

Hft Bristol & Bath

 

 

Hft Cambridgeshire

 

 

Hft Cheshire & Merseyside

 

 

Hft Cornwall

 

 

 

 

 

 

 

Hft Devon

 

 

 

 

 

Hft Forest of Dean

 

For more information on the action plan we’ve put in place for Forest of Dean DCA, please contact us.

Hft Gloucestershire

 

 

 

 

Our HF Trust – Stroud DCA service was previously registered at a different address. You can access our archived CQC rating information via the widget below.

 

 

Some of Hft’s Gloucestershire-based services are managed by Hft Worcestershire Area.

 

Hft Herts and Essex

 

 

 

 

HF Trust – Pound Lane, and HF Trust – Herts and Essex DCA were previously jointly registered as HF Trust – Pound Land – Herts and Essex DCA with the CQC. You can access our archived CQC rating information via the widget below.

 

 

Hft Kent (North)

 

 

For more information on the action plan we’ve put in place for Phillippines Close, please contact us.

Hft Kent (South)

 

 

For more information on the action plan we’ve put in place for Lympne House (High Trees and The Beeches), please contact us.

 

Hft Lancashire

 

 

Hft Leeds

 

 

Our HF Trust – Leeds DCA service was previously registered as HF Trust – Bramley Gardens. You can access our archived CQC rating information via the widget below.

 

 

Hft Leicestershire

 

 

 

For more information on the action plan we’ve put in place for Cromwell Crescent, please contact us.

 

 

Hft London

 

 

Hft Newcastle Area

 

 

 

Our HF Trust – Newcastle DCA service was previously registered as Ponderosa House. You can access our archived CQC rating information via the widget below.

 

 

Hft North Oxfordshire & Vale

 

 

 

Hft Sheffield and Derbyshire

 

 

 

Hft Shropshire and Staffordshire

 

 

 

 

 

 

Hft South Oxfordshire & Berkshire

 

For more information on the action plan we’ve put in place for Milton Heights, please contact us.

 

 

 

Hft Surrey

 

 

 

Hft Sussex

 

 

 

 

 

Hft Wiltshire

 

 

 

 

Hft Worcestershire Area (including Warwickshire and North Gloucestershire)