At Hft, we’re firm believers in working in partnership with the relatives of the people we support. We recognise the central role you play in your family member’s life and how yours is an important and lifelong relationship, which is why ‘Families and other Partnerships’ is one of the key segments of our Fusion Model of Support.
We also know that good communication is critical to ensuring a positive relationship between you and Hft; you’re likely to want to take a deep interest in what is happening at Hft, because you care about your relative – we want to ensure that you’re kept informed and know where to go or who to speak to when you have a question or request.
If you do have any questions about the support your relative receives, your local Hft service will likely be best placed to help.
If you have a question about the information or resources held on this section of our website however, please do get in touch.
Protecting your family member – Covid-19 Coronavirus
We are aware that Covid-19, the coronavirus, will be of concern to you and your family, along with any measures Hft is taking to protect your relative at this time.
We have a Pandemic Response Committee in place, and we are reviewing our guidance on a daily basis, in line with government advice, which, as you are no doubt aware, is changing rapidly.
Our regions have created locally tailored business continuity plans, based on local requirements and the unique needs of the people we support, so for specific queries regarding your relative’s service, please contact the local support team.
Our concern, first and foremost, is for the people we support and our staff, so we are regularly communicating with our teams on the ground, to provide them with updated guidance on the best way to protect your family member during this outbreak.
Current guidance for families (21/05/2020):
As you know, throughout the Covid-19 outbreak, Hft has been following government guidance on social distancing which has meant that we have discouraged visits from families to our sites.
However, since the government has slightly relaxed the rules, to allow a meeting between (a maximum) of two people from two different households, we understand that some families will be anxious to arrange a meeting with their relatives.
It has been difficult for us to formulate a blanket approach to this, because there are many factors at play – more complex in some services than others.
For this reason, we will be forming a risk managed regional approach, bespoke to each local area, and will need to develop resources to help prepare the people we support for any meeting and to help them understand the social distancing rules.
We ask you to bear with us as we assess the risks and make plans in each area. If you wish to meet with your relative, please contact your local service manager to discuss.
Thank you for your understanding.
Hft Pandemic Response Committee
Please see latest family factsheet below.