Hft | Appointeeship at Hft - What’s changing and why?

Appointeeship at Hft

What’s changing and why?

We currently provide an unfunded Appointeeship service for people we support in a number of our services which means that we apply for benefits on their behalf and ensure the right amount of benefit money is both received and spent accordingly. For a number of reasons we have made the decision to stop providing this service from 31 December 2020. This is due to:

  • increasing regulation and complexity around this provision with the development of Personal Independence Payment and Universal Credit,
  • the need for significant investment in our systems, processes and staff team, and
  • pressure from local authorities who support best practice guidelines for a separation of care and Appointeeship.

This only affects Appointeeship – our support staff will still support people with managing their money on a day-to-day basis.

Next steps

We plan to work with those people we support affected by this change and their families, along with the local authorities, to deliver the best transfer outcomes available. We have begun this service transfer throughout Hft which will continue to take place over the next six months, with the aim of having transferred all Appointeeships before 31 December 2020.

There are a number of options available to those people we support affected in terms of Appointeeship – including an opportunity for family members to apply to become an appointee for their relative. There are also a number of organisations available that can provide this service. We reviewed a number of third party providers for what they were able to provide to the people we support against a list of key criteria including; scope of services, minimisation of risk, feedback from users, response times to queries and overall value for money, and have identified a national, independent organisation called The Money Carer Foundation as our provider of choice.

The Money Carer Foundation were the largest professional organisation with demonstrable back office and customer services capacity, who were able to support those people we support with no access to bank accounts, in a secure and risk-managed way, and their fees for the services provided were reasonable. They have produced a really informative video which can be accessed via this page that gives a great introduction into the service that they can provide. Further details of the service that they can provide can be found via their website: http://moneycarer.org.uk/hft.

We will carry out rigorous capacity assessments and, where appropriate, best interests meetings.  Where face-to-face meetings are unable to happen due to Covid-19 restrictions we will conduct meetings with family members either virtually online or via telephone as an alternative.

If you have any questions or concerns about this change that are not answered in the set of Questions and Answers provided below, please contact: families@hft.org.uk. An easy read guide to the changes that are taking place has also been provided below.