Hft | Careers | Job Types | Registered Cluster Manager

Registered Cluster Manager

This role comes with big responsibilities. It’s your opportunity to gain CQC registered status and develop your full leadership and management talent.

As a Registered Cluster Manager (RCM) you’ll be responsible for a ‘cluster’ of varied services, ensuring that they deliver high quality, person-centred, and legally compliant support at all times.



  • RCMs ensure the supervision and development of all staff in the cluster, as well as mentoring and developing any employees that directly report to them.
  • You’ll maintain and develop positive working relationships with all internal colleagues, commissioners, GPs, local safeguarding teams, and other external agencies and professionals. You’ll also be the key point of contact with individuals’ family members.


  • It’ll be your responsibility to ensure that all services are legally compliant, and that they meet all relevant standards and regulations – from Health & Safety and Finance, to Safeguarding and Mental Health.
  • You will also report on accidents and risk assessments, and ensure that records are kept up to date


  • The RCM ensures that spending is kept within budget, and that services have the resources they require to function effectively. This includes any knowledge or skills training that staff need in order to do their jobs to the best of their ability.
  • You’ll also manage the team rota, monitoring absence and sickness levels and addressing these in conjunction with the HR team.

Service development

  • Alongside your line manager, you’ll set and achieve development goals for the cluster and for people supported by Hft, in line with the Fusion Model of Support.
  • It’ll be your responsibility to ensure people using the service are supported in a person-centred way to achieve the best possible outcomes, and to provide evidence of this for internal and external audiences.

Working hours and environment

You must be able to stay away from home overnight for reasons such as on-calls, supported persons’ holidays, management meetings, emergency cover for shifts, and training.

Skills and qualities

Good communication skills are key for this role, as you’ll need to communicate effectively with the people we support, their families, and a wide range of other professionals. You’ll also need to undertake assessment, support planning, recording and report writing, and demonstrate confident and effective management of staff, time and resources.

Finally it’s important that you are able to respond professionally, quickly, and flexibly in a crisis.

Qualifications and experience

To join us as an RCM you need to have a Diploma in Leadership for Health and Social Care and Children and Young People Level 5 or equivalent, or the ability to achieve one within 12 months. Experience of working with adults with learning disabilities, including those with complex needs, is desirable.

It’s also important that you already have experience of supervising and managing a team, together with the desire to take on more responsibility. A full UK driving licence, and access to a vehicle, is essential.

Next steps

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