Support Worker role

Working with learning disabled people with is one of the most rewarding jobs you can do.

As a Support Worker you are in a position to make a genuine, positive difference; whether you work with someone who needs round-the-clock support, or someone who is living independently, your input will help them to live their life, their way.

Everyone who works with us is trained in our Fusion Model of Support, which puts the person we support at the centre of everything we do.


Every person we support has their own needs and personality, and your responsibilities will reflect that. Here are some of the areas that you are most likely to be involved in:

  • Health and well-being. This might mean supporting someone to make positive choices about eating well, taking exercise and maintaining good hygiene. It might also involve providing emotional support, or helping them with dressing, washing and personal care.
  • Leisure and social activities. Whether it’s taking part in a yoga class, painting or going out for a coffee, be prepared to get stuck in! Like all of us, the people we support need to do the things they enjoy and get involved in the local community to stay happy and healthy.
  • Daily living skills. Things like paying bills, attending appointments, shopping, cooking and cleaning can be challenging for someone with a learning disability, so you’ll be on hand to support and encourage them.
  • Safeguarding. Learning disabled people can be vulnerable to abuse or exploitation. As their support worker, you’ll make sure their rights are upheld and they are being treated with consideration and respect.
  • There’ll be some important administration to do as well, such as dispensing and recording medicines for the people you support and maintaining accurate records and reports. Everything you do should be in line with current legislative and care standards.

Read more about a Support Worker’s typical day. 

Working hours and environment

For a Support Worker, flexibility is key. You might provide support in someone’s home, out in the community, or away on holiday; and you could be needed in the evenings, at weekends or overnight. It all depends on what support the person requires.

Skills and qualities

Above all, we’re looking for people who’ll put the person they support first. That means being patient and caring, and communicating effectively with them and with others involved in their care.

Qualifications and experience

Experience isn’t essential to become a Support Worker; what’s most important is a commitment to supporting learning disabled people to get the most out of life.

While an NVQ Level 2 in Health and Social Care (or a similar subject) is an ideal qualification for a Support Worker, it’s not essential. We make sure our staff have all the training they need to do their job well.

A driving licence is often useful, as you may be taking people to appointments or on outings, but not always essential to the role.

Next steps

Browse our current vacancies and take your first steps towards a new role with Hft today.
Browse our vacancies