Family Carer Support Service (FCSS)

Who is a family carer?

A family carer is someone who has a lifelong relationship with a person who has a learning disability – usually a family member or close friend. They have an active interest in the wellbeing of that individual, wherever they live.

Our support

If you have a relative or friend with a learning disability and would like support and information, Hft’s free and national Family Carer Support Service can help.

  • We provide one-to-one support by phone, email and letter
  • We run regular workshops so you can find out about the things that matter to you as a family carer
  • We develop a huge range of family carer focused resources about issues and legislation that affect you. These are frequently produced in partnership with different organisations and government bodies, which also helps us ensure a voice for family carers in policy development.

Freephone number for family carers:

0808 801 0448

Our Freephone number is normally answered Tuesday to Thursday 9am to 3:45pm.  If you want to call outside of those hours, or if we’re busy with someone else when you call, please do leave us a voicemail – we’ll call you back within seven working days.

Mailing list – for family carer updates

Sign up to receive updates from the FCSS about news and legislation affecting family carers, as well as the work of the FCSS team.

Simply complete the registration form at the bottom of the page and either email or post a signed copy back to us, or email us at with your name and contact details letting us know you would like to be added to our mailing list.

Mailing List Registration Form

  • Family Carer Workshops

    We Family Carer offer workshops in supportive and welcoming settings where people can meet and talk about key issues such as the Care Act, with other family carers.
  • Funding

    Hft's Family Carer Support Service is a charitable project, funded exclusively through voluntary donations and grants. Support is very welcome.
  • Government Consultations

    Hft's FCSS responds to government consultations on important issues such as changes to social care law and welfare benefit reform on behalf of family carers
  • Partners

    We work with a number of local and national government bodies, carers’ centres and other organisations to promote good practice in supporting family carers.
  • FCSS Updates & Resources

    Access free information, resources and guidance covering a range of topics relevant to family carers.