Hft | Services | Family Carer Support Service

What is the Family Carer Support Service?


Hft’s Family Carer Support Service (FCSS) is a free information and support service for family carers with an autistic relative or a relative with a learning disability. To avail of our service, their relative must be aged 16 years or older and living in England.

How can the Family Carer Support Service help you?

We can help in the following ways:

  • Ongoing one-to-one support via telephone and email
  • Email and letter writing
  • Resources designed to simplify complicated topics
  • Bespoke workshops about subjects affecting family carers and their relative
  • Information and guidance with common topics

Common topics include:

  • Adult social care
  • Carers’ rights
  • Personal budgets, direct payments and care packages
  • Financial contributions and disability related expenditure
  • Transition from children’s to adult services
  • The Mental Capacity Act
  • Lasting Power of Attorney, Deputyship, Appointeeship
  • Benefits
  • Planning for the future
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If you are experiencing problems with any of the above, feel free to get in touch and we’ll see if we can help. Take a look at the ways you can Contact Us.

Our Freephone line (0808 801 0448) is available between 9.30am – 4.00pm, Monday – Thursday.

Please leave a voicemail if we don’t pick up, or send an email to familycarersupport@hft.org.uk. We aim to get back to you within seven to ten working days.