Family Carer Support Service (FCSS)

Who are we?

The Family Carer Support Service is part of Hft, a national charity supporting adults with learning disabilities, autism or both.

At FCSS, we support family carers to understand and exercise their rights, and to navigate statutory services including social care, health and welfare. We offer information and support on a wide range of topics, including but not limited to; how to get a break from caring, how to plan for the future and how to prepare for an upcoming assessment or review with your local authority. If we aren’t the right charity to support you, we will signpost you to other useful organisations.

Who is a family carer?

A family carer is someone who has a lifelong relationship with a person who has a learning disability – usually a family member or close friend. They have an active interest in the wellbeing of that individual, wherever they live.

What support can we provide to carers?

If you have a relative or friend with a learning disability and would like support and information, Hft’s free national Family Carer Support Service can help.

  • One-to-one support is available by phone, email and letter
  • We organise regular workshops, enabling you to find out about the things that matter to you as a carer
  • A range of family carer focused resources about relevant issues and legislation are developed in partnership with other organisations and government bodies throughout the year. These help us to ensure a voice for family carers in policy development.

Contact us

0808 801 0448

Our Freephone number is answered Monday to Thursday from 9am to 4pm. If you want to call outside of those hours, or if we’re busy with someone else when you call, please do leave us a voicemail – we’ll call you back within seven working days.

You can email us if that is easier for you, and we’ll get back to you within seven working days.

Family Carer Support Service
Lewins Mead

You are also welcome to write to us, and if you include some contact details we will get back to you as soon as we can.

Mailing List Registration Form

Sign up to receive newsletter updates about news and legislation affecting family carers, as well as the work of the FCSS team. Simply complete the registration form and either email or post a signed copy back to us. Alternatively, you can email us with your name and contact details, letting us know you would like to be added to our mailing list.

  • Family Carer Workshops

    The Family Carer Support Service offers workshops in supportive and welcoming settings where people can talk about key issues with other family carers.
  • Funding

    Hft's Family Carer Support Service is a charitable project, funded exclusively through voluntary donations and grants. Support is very welcome.
  • Government Consultations

    Hft's FCSS responds to government consultations on behalf of family carers on important issues such as changes to social care law and welfare benefit reform
  • Partners

    We work with a number of local and national government bodies, carers’ centres and other organisations to promote good practice in supporting family carers.
  • FCSS Updates & Resources

    Access free information, resources and guidance covering a range of topics relevant to family carers.