Hft | Our Services | Contact the Family Carer Support Service

Ways to contact the Family Carer Support Service


Contact the Family Carer Support Service via telephone, email, or by post; and join our e-mailing list.

Freephone – 0808 801 0448

Please note that due to the current Covid-19 pandemic, the team are now working from home and around childcare duties, however the Freephone line will be staffed between 9.30am – 4.00pm, Monday – Thursday. Please leave a voicemail if we don’t pick up, or send an email to familycarersupport@hft.org.uk. We aim to get back to you within seven to ten working days.

Email – familycarersupport@hft.org.uk

You can email us if that is easier for you, and we’ll aim to get back to you within seven to ten working days.

Post –
Hft Family Carer Support Service
Whitefriars
Lewins Mead
Bristol
BS1 2NT

You are also welcome to write to us, and if you include some contact details we’ll get back to you as soon as we can.

Monthly e-newsletter – join our mailing list

Click the link in the title above to sign up to receive our monthly e-newsletter, updates about new resources that we produce, information about government consultations that are relevant to you, and the occasional newsflash.

Personal Data Privacy statement:

All information that we hold concerning you as an individual will be held and processed by the charity strictly in accordance with the provisions of the General Data Protection Regulations. All your personal data will be kept securely and within the UK. This data will only be used by Hft’s Family Carer Support Service to keep you updated with relevant information such as our monthly e-newsletter, updates about new resources that we produce, information about government consultations that are relevant to you, and the occasional newsflash. We will not sell your information to third party organisations, and we will not share your personal information for others to use in their marketing or fundraising. We may use selected reputable companies to provide you with services on our behalf, including sending emails and analysing data. We will only provide those companies with the information they need to deliver the relevant service, and we will make sure that your data is treated with the same level of care as if we were handling it directly ourselves, and deleted by such companies as soon as the relevant service is completed. Please tell us of any change regarding your contact details (address/phone number/name). As an individual, you have the right, under the General Data Protection Regulations, to request a copy of the information we hold about you and to have it corrected or deleted as you wish. We will give you the option to unsubscribe in every correspondence sent to you. Alternatively you can call 0808 801 0448 or email familycarersupport@hft.org.uk to unsubscribe at any time, and your data will be deleted within one calendar month from when the request was received by the FCSS.

Find us on social media

@HftFamilyCarers

@FamilyCarerSupport

Hft Family Carer Support Service