How do I contact the Family Carer Support Service?


Contact the Family Carer Support Service via telephone, email, or by post.

Freephone – 0808 801 0448

The best way to contact the Family Carer Support Service is to use our Freephone number, which is answered Monday to Thursday from 9am to 4pm. If you want to call outside of those hours, or if we’re busy with someone else when you call, please do leave us a voicemail. We aim to call you back within five working days.

Email – familycarersupport@hft.org.uk

You can email us if that is easier for you, and we’ll aim to get back to you within five working days.

Post –
Hft Family Carer Support Service
Whitefriars
Lewins Mead
Bristol
BS1 2NT

You are also welcome to write to us, and if you include some contact details we’ll get back to you as soon as we can.

Join our emailing list

Sign up to our mailing list

Emailing List Registration Form

Sign up to receive our monthly e-newsletter, updates about new resources that we produce, information about government consultations that are relevant to you, and the occasional newsflash.

You can do this by clicking on the first link below, or by completing the emailing list registration form and either emailing or posting a signed copy back to us. Alternatively, you can email us with your name and contact details, letting us know you would like to be added to our emailing list.

Personal Data Privacy statement:

All information that we hold concerning you as an individual will be held and processed by the charity strictly in accordance with the provisions of the General Data Protection Regulations. All your personal data will be kept securely and within the UK. This data will only be used by Hft’s Family Carer Support Service to keep you updated with relevant information such as our monthly e-newsletter, updates about new resources that we produce, information about government consultations that are relevant to you, and the occasional newsflash. We will not sell your information to third party organisations, and we will not share your personal information for others to use in their marketing or fundraising. We may use selected reputable companies to provide you with services on our behalf, including sending emails and analysing data. We will only provide those companies with the information they need to deliver the relevant service, and we will make sure that your data is treated with the same level of care as if we were handling it directly ourselves, and deleted by such companies as soon as the relevant service is completed. Please tell us of any change regarding your contact details (address/ phone number/name). As an individual, you have the right, under the General Data Protection Regulations, to request a copy of the information we hold about you and to have it corrected or deleted as you wish. We will give you the option to unsubscribe in every correspondence sent to you. Alternatively you can call 0117 906 1751 or email familycarersupport@hft.org.uk to unsubscribe at any time, and your data will be deleted within one calendar month from when the request was received by the FCSS.

Find us on social media

@HftFamilyCarers

@FamilyCarerSupport

Hft Family Carer Support Service