When things go wrong
‘When things go wrong’ is a National Family Carer Network paper about the rights of adults with learning disabilities and their family carers in England. It outlines what action can be taken by them or their family when a person has a complaint or grievance or things go wrong. Its focus is on health and social care.
This paper was written early in 2012, at a time when many changes were being planned. For example, legal aid was under review and the Health and Social Care Act had just passed through Parliament. This includes the provision that, from 2013, Primary Care Trusts’ duties will transfer to Clinical Commissioning Groups.
There have been many changes since 2012. Watch our ‘Using the Care Act to get the right support‘ short film for the most up-to-date information.
You can also contact the FCSS for information and support when things go wrong on 0808 801 0448 or familycarersupport@hft.org.uk
